IT support engineer – Den Haag

Organization

For a large, international and technical client we are recruiting for an experienced 2nd line IT service desk engineer.

Function

  • Manage and resolve Level 2 IT Desk Side Incidents and Requests to completion within service level objectives. Support setup and operation of Business Projects. Resource IT projects on behalf of location.
  • Manage assigned tickets effectively to SLA, regular update of notes with required details and communicate with user on progress.
  • Troubleshoot errors for connections, accounts, mailboxes, software as required
  • PC setup including install MOE image on new hardware to global standards
  • Physical install and swap-out of hardware at user desk or new location
  • Setup and install desk phones
  • Install and Configure printers and device setups, including MFDs and Plotters.
  • Manage stock for loan equipment and stock
  • Manage and maintain device configuration
  • Update status, Asset details, User and location Assignment information in Asset management system
  • Set-up IT, Video and conferencing equipment for meetings and for clients
  • Install packaged and non-packaged applications as requested by the user and liaise with Software Asset Management team.
  • Troubleshoot application installation and escalate if external or other global support teams assistance required
  • Provide hands-on assistance to install or replace site based equipment including network, server, telephony, printing equipment.
  • Manage cabling for safety and housekeeping, including supervision of contractors where required.

Requirements

  • Knowledgeable with a Helpdesk ticket system, preferably ServiceNow
  • Experience with Microsoft Windows desktop operating systems and applications.
  • Experience with Microsoft Productivity tools including Office, Project, Visio, O365, SharePoint and Skype for Business
  • Demonstrates an understanding of IT technology including Servers, SANs, Voice and Data communications, application management and deployment, and a standardised IT environment
  • Minimum of between 1 and 5 years experiences in a technical customer service role (exception for junior)
  • Technical troubleshooting of a wide range of desktop and infrastructure systems
  • Dell Certified is desirable
  • Excellent reading and writing in English

Information

Milja Prince +31(0)23 – 5583723

Application

Milja Prince +31(0)23 – 5583723