Critical Environments Manager – Amsterdam


The Critical Environments Manager (CEM), Amsterdam will be located at the data centre, report indirectly to the local Operations Manager, and report directly to the Critical Environments Director, Europe.


The Critical Environments Manager, Amsterdam will monitor the Site Operations management of the local Change Management and Quality Control at the data centre, referencing the library of the Critical Environment policies and procedures to validate compliance. They will provide a wide range of standardised Global Switch programmes for training and drills, reporting, document management, maintenance processes and procedures for Operations to implement. The CEM will periodically requests reports from the Building Management System (BMS), Electrical Performance Management System (EPMS), Uninterruptable Power Supply (UPS), and Computer Maintenance Management System (CMMS). The CEM will coordinate communications allow Site Operation to be adequately prepared to achieve local or corporate level industry recognised certifications. This person will be the site representative for Group Operations to oversee the site development, ownership and management of operational processes and procedures and their standardisation with other sites within the Global Switch portfolio. The CEM, Amsterdam will have a strong mechanical and electrical background and spend approximately 20% of their time reviewing Methods of Procedures (MoPs) for use in maintenance work on the data centre equipment. Most importantly, the Critical Environments Manager, Amsterdam will own the implementation, standardisation and ongoing ownership of the local Critical Environments Programme as directed by Group Operations.

Key Results Required from the Role:

1. Health & Safety: Support the management of Health & Safety meetings (be the conscience) for the local site. Responsible for ensuring the site follows a standard Health & Safety programme to align with the corporate programme to ensure full coverage and compliance and local legislative requirements.

2. Assessments and Audits: Manage the delivery of the Critical Environments Programme (CEP) and the operations Business as Usual (BAU) reviews, from scope inception to the closure of any ensuing action plan. Engage with the local teams during debriefing workshops and subsequent action plan meetings by communicating the concept of continuous improvement and the benefits of peer networking. Implement appropriate methodologies to monitor the resolution of action plan entries, escalating as required to the Operations Manager or Managing Director. Communicate with the Critical Environments Director as and when required as part of the escalation strategy.

3. Equipment Maintenance Planning: Create or validate a Scope of Service (SoS) for each unique equipment type, in liaison with peers, so standards are converged across the Global Switch estate The SoS will contain the maintenance frequencies, durations, and detailed work scope based on the manufacturer’s recommendations, site conditions, equipment history, industry standards, best practices, lessons learned, and service bulletins.

4. Quality Assurance: Support and on occasions Manage the on-going effort to create new processes and procedures in the areas of service delivery, operational readiness, safety, compliance and administration. These processes and procedures will be reviewed and enhanced on a regular basis either as a result of feedback from the field or as part of a scheduled periodic review.

5. Quality Control: Manage technical reviews and approval of critical procedures, monitor program compliance, conduct audits and evaluate program effectiveness.

6. Quality Improvement: Translate process observations and measurements into process improvements locally and coordinate globally to ensure local Operational processes remain standardised across Global Switch.

7. Change Management: Monitor the implementation of a standardised Global Switch formal change control process for the local data centre. Ensure proper preparation, work procedures and documentation, notifications, follow-through activities and exception handling are in place for maintenance activities.

8. Process Analysis and Design: Responsible for representing the local data centre for the analysis and design of all critical environments programs.

9. Training: Responsible for training or coordination of training for all Global Switch critical environments programs. Training will span across Global Switch employees as well as outsourced staff.

10. Reporting: support and contribute to weekly and monthly meetings and planning sessions with the local site, and communicating site KPI analysis to a monthly Executive review


  • Bachelors Degree preferred in Electrical or Mechanical Engineering;
  • Recognised apprenticeship in electrical or mechanical disciplines;
  • HV Certification;
  • Relevant Health & Safety Qualification. (NEBOSH, IOSH: Management of Health & Safety Level);;
  • Proven Experience within a critical environments operations team.
  • Management of Health & Safety within an HV electrical environment.
  • Substantial experience of working in the data centre and/or construction/ engineering industry.
  • Experience working with Quality Programs.
  • Quality Assurance/Quality Control methods and practices.
  • Preventative and predictive maintenance practices.
  • Worked in Mission Critical Environments.
  • Training Experience of Electrical or Mechanical disciplines.
  • Experience working in high availability environments (power generation, submarines, or similar environments).
  • Fluency in one or more European languages. (Other than Spanish and English).
  • Excellent written and verbal communication skills in national language of facility.
  • Fluent written and Spoken English.
  • Excellent attention to detail.
  • Must be able to work with a remote team.
  • A proven ability to lead and influence teams.
  • Strong teaching and mentoring abilities.
  • Strong time management skills.
  • Experience working with CMMS and asset management systems.
  • Exposure to and an understanding of assessment and auditing regimes


Abigail Bakker +31 (0)23-3032900


Abigail Bakker +31 (0)23-3032900